Privacy Policy

I. General Provisions

This Privacy Policy sets out how your personal data is collected, processed and stored when you visit and use our online store, where matcha products are offered in Latvia and the Baltic States. Our goal is to ensure the security of your data and compliance with all applicable laws and regulations, including the European Union General Data Protection Regulation (GDPR).

II. What Information We Collect

When registering or placing an order on our website, we may collect the following personal data:

  • Your first and last name

  • Contact information (e-mail address, telephone number)

  • Delivery and billing address

  • Payment information

III. How We Use Your Information

Your personal data is collected and processed for the following purposes:

  1. To process and deliver your orders.

  2. To provide customer support and communicate with you regarding your orders or inquiries.

  3. To improve our website and tailor it to your preferences.

  4. To send newsletters or special offers if you have given your consent to receive them.

IV. Data Storage and Security

We take all reasonable security measures to protect your personal data from unauthorised access, loss or disclosure. Data is stored on secure servers, and access to it is restricted to authorised personnel only.

V. Disclosure of Data to Third Parties

We may disclose your personal data to third parties only in the following cases:

  • To provide delivery services (courier or postal services).

  • To process payments (payment service providers).

  • When required by applicable law.

VI. Your Rights

You have the right to:

  1. Access your personal data and obtain information about how it is processed.

  2. Correct inaccurate or incomplete personal data.

  3. Request deletion of your personal data when it is no longer necessary for the original purpose.

  4. Withdraw your consent to data processing where processing is based on consent.

  5. Lodge a complaint with the relevant supervisory authority if you believe that your rights have been violated.

VII. Cookie Policy

Our website uses cookies to improve the user experience and analyse website traffic data. You can control the use of cookies through your browser settings.

VIII. Changes to This Policy

We reserve the right to amend this Privacy Policy to reflect changes to our services or applicable laws and regulations. We recommend reviewing this section regularly to stay informed about any updates.

IX. Contact

If you have any questions regarding the processing of your personal data, please contact us by e-mail office@watersoul.lv

We care about your privacy and do everything possible to keep your data secure.